At [www.azone.in], customer satisfaction is our top priority. If you are not satisfied with your purchase for any reason, you can return it as per our Return Policy.
1. Eligibility for Return
You can return a product under the following conditions:
✔ Return Request Period: Request a return within 3 days of receiving the product.
✔ Product Condition: The product must be unused, undamaged, and in its original packaging.
✔ Bill & Tags: The product must be returned with all original tags, invoices, and accessories
⛔ Returns will not be accepted in the following cases:
If the product has been used.
If the product is customized (personalized items).
If the product seal is broken (applicable for electronics, beauty products, etc.).
If the product is damaged by the customer.
2. Return Process
(a) Submit a Return Request:
Visit our [Contact Us Page] or email us at [azoneindiashop@gmail.com].
Provide your Order ID and reason for return.
(b) Product Pickup or Shipping:
If pickup service is available in your area, we will arrange for the product to be collected from your address.
Otherwise, you will need to ship the product to our return address.
(c) Return Approval & Refund:
Once we receive and inspect the product, the return will be approved.
Refunds will be processed within 7 business days to your [bank/wallet/credit].
3. Refund Policy
✅ Full Refund
If the product is damaged or incorrectly delivered.
✅ Partial Refund:
If any accessories are missing or the return conditions are not fully met.
🚚 Shipping Charges:
If the return is due to the customer’s mistake, shipping charges may be deducted.
4. Exchange Policy
If you wish to exchange a product, you must first submit a return request.
Exchanges depend on stock availability.
5. Customer Support
For any queries or assistance, please contact us:
📧 Email: azoneindiashop@gmail.com
📞 Phone: +91 7992277380
🌐 Website: www.azone.in
[www.azone.in] Thank you for your trust and support!
